Customers First Statement

C

Customer is the boss

U

Upbeat, enthusiastic attitude

S

See Through the customers eyes

T

Treat every customer with respect and dignity

O

Observe the condition of the store-keep it clean

M

Memorize the customers names

E

Eye contact - let every customer know that you see them

R

Respond to the needs of the customer - offer assistance

S

Stock and front the shelves - know your products

F

Fast, friendly service

I

Image - always look your best

R

Resolve customer complaints in a flexible, positive manner

S

Suggest additional sales - ring sales accurately

T

Thank every customer and ask them to return